Shipping and delivery
- Parcels are shipped via DHL, DPD or UPS with shipment tracking: Germany from 12.00 EUR, EU countries from 18.00 EUR, worldwide by weight.
- Heavy or oversized goods are delivered by freight carrier, curbside without tail lift. Unloading is the responsibility of the recipient.
- The delivery period begins upon receipt of payment or, for purchase on account, upon order confirmation.
- Risk passes to the customer upon handover to the carrier. Please inspect the goods for transport damage immediately upon receipt.
01Parcel shipping and shipping costs
Parcels are shipped via DHL, DPD or UPS with full shipment tracking. Shipping costs are calculated based on weight and delivery address.
- Germany: from 12.00 EUR
- EU countries: from 18.00 EUR
- Worldwide: by weight (see note)
Shipping costs for deliveries outside the EU are calculated individually based on weight, parcel dimensions and destination country, and are communicated to the customer prior to conclusion of contract in the order confirmation. Exact costs can also be determined in advance by contacting shop@boxic24.com.
02Freight shipping
Heavy or oversized goods (e.g. ESD workstations, shelving systems, industrial furniture) are delivered by freight carrier. Freight charges will be communicated with the order confirmation. They are calculated and invoiced exactly according to dimensions and weight.
Standard delivery is curbside without tail lift. Unloading is the responsibility of the recipient using appropriate equipment (e.g. forklift). Tail lift service available on request.
03Delivery times
Estimated delivery times are shown on each product page. The delivery period begins upon receipt of payment or, for purchase on account, upon order confirmation.
- In stock, Germany: 1–3 business days
- In stock, EU: 3–7 business days
- Special order: by arrangement
04Packaging and shipment tracking
- ESD-compliant packaging: antistatic per DIN EN 61340
- Shipment tracking: for every order
- Shipping area: Europe and international
The available payment methods (invoice, prepayment, card) are described on our Payment page.
05Transfer of risk and transport liability
The risk of accidental loss or accidental deterioration of the goods passes to the customer upon handover to the carrier, freight forwarder or other person designated to carry out the shipment (Section 447 BGB, German Civil Code). This applies regardless of whether shipment is made from the place of performance or who bears the freight costs.
We strongly recommend inspecting the goods immediately upon receipt for transport damage and noting any damage directly on the consignment note or delivery slip. Obvious defects must be reported in writing within 3 business days of receipt, concealed defects without delay after discovery and no later than 3 business days after discovery.
Further details are governed by our General Terms and Conditions.
06Heavy parcel labelling
In accordance with German postal modernisation legislation (Postmodernisierungsgesetz, PostModG), parcels exceeding 10 kg are marked with a clearly visible weight notice. Parcels over 20 kg receive an additional label. Please ensure that appropriate handling equipment is available at the receiving location for heavy parcels.
07Customs and international delivery
For deliveries outside the EU, additional import duties, import VAT and customs fees may apply for the recipient. These are determined by the regulations of the destination country and are borne by the recipient. A1-ESD Equipment GmbH is neither the debtor of nor responsible for any import charges in the recipient's country.
We are happy to assist with export documentation (commercial invoices, certificates of origin, EUR.1 movement certificates). For enquiries please contact shop@boxic24.com.
08Export control and sanctions reservation
The delivery of goods and the provision of services are subject to the proviso that fulfilment is not restricted by any national or international regulations, in particular export control provisions, embargoes or other sanctions. This proviso also applies to the validity of an offer and an order confirmation.
The customer is obligated to provide in a timely manner all information regarding the end use, including the intended end-use purpose and the identity of the actual end user.
Delays resulting from export control reviews or governmental approval procedures shall suspend agreed delivery periods and shall not constitute a delay in delivery.
If required governmental approvals are not granted, or if the contract cannot be fulfilled at the time of delivery due to these regulations, the affected portion of the contract shall be deemed not to have been concluded. Claims for damages by the customer are excluded in this case, and likewise if performance is delayed due to these impediments.
Should the customer intend to resell, re-export or otherwise transfer the goods, the customer is obligated to independently and in good time verify whether restrictions under applicable export control law apply (in particular the EU Dual-Use Regulation (EU) 2021/821, the German Foreign Trade and Payments Act/AWG and the Foreign Trade and Payments Ordinance/AWV) and to obtain any required authorisations. Restrictions may apply not only to embargoed countries but, depending on the classification and final destination, also to resale within the country.
Pursuant to Art. 12g of Regulation (EU) No. 833/2014, we are obligated for certain goods to contractually prohibit re-export to Russia or Belarus, or use in Russia or Belarus. This obligation will, where applicable, be addressed separately in the order confirmation or purchase agreement.
09Product safety (EU GPSR)
A1-ESD Equipment GmbH complies with the requirements of Regulation (EU) 2023/988 on general product safety (General Product Safety Regulation, GPSR). Product-specific information on manufacturer, product identification and, where required, warnings and safety instructions can be found directly in the respective product listings on our website.
Should you have any questions regarding product safety, manufacturer information or CE declarations of conformity, please contact shop@boxic24.com.
10Retention of title
All goods delivered shall remain the property of A1-ESD Equipment GmbH until all claims arising from the business relationship have been paid in full (extended retention of title). The customer is entitled to resell the reserved goods in the ordinary course of business, but hereby assigns to us in advance all claims from such resale in the amount of the invoice value.
Full provisions on retention of title are set out in our General Terms and Conditions.
Our team is happy to assist with shipping options, freight logistics, export documentation and special deliveries, by phone at +49 212 38340680.
A1-ESD Equipment GmbH, Keldersstr. 15, 42697 Solingen, Germany. All prices are shown net and gross (without and with VAT), VAT is 19 %. Our offer is directed exclusively at commercial enterprises, professionals and legal entities under public law (B2B). Our General Terms and Conditions apply. Place of jurisdiction: Solingen, Germany. Applicable law: laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).